Whether you run a small business or a large enterprise, increasing sales for your products and services is the ultimate goal that drives you. This is, in turn, driven by how well you are able to satisfy your customers. Managing customer relationships efficiently is an important part of this process, which is why a powerful customer relationship management (CRM) system can provide the edge you require over your close competitor. As a WooCommerce site owner, you might already be using a CRM in your business or planning to adopt one – to further ease your life in either case, a WordPress CRM plugin like Cart2CRM can be a useful tool.
The core advantage that Cart2CRM brings to you is that you can easily sync data between your WordPress WooCommerce plugin and your CRM. This means that a range of customer information that is being generated through your WooCommerce site gets automatically fed into your CRM, not just saving you significant amount of time, but also providing you the opportunity to better understand customer behavior and translate it into increased future sales. Cart2CRM is a versatile plugin that works with SugarCRM, SuiteCRM and CustomCRM, giving you a wide range of options.
Once you have connected and synced your customer and order data using field mapping, it becomes really easy to retrieve failed orders, convert failed orders to customers and sell more to existing customers. You can manage customer interaction and focus marketing efforts. You can generate actionable reports based on the time period specified.
And you can handle all these functionalities of an advanced CRM right from your familiar WordPress dashboard. At the same time, if you want restricted access to your valuable CRM data you can hide the CRM panel using code customization and select the specific users of your WordPress back end that you want the access given to.
- customer management
- field mapping
- custom CRM
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